Angelic Buyers vs Nightmare Buyers
After writing about a nightmare experience selling online on eBay, I want to follow-up with a few stories of angelic Buyers who gave me the benefit-of-the-doubt.
Nothing is straight forward when selling and shipping antiques online.
My workflow: I research the item in our library and on the Internet. I place a value on the item and write an ad for eBay or Etsy. I take phone photos and hubby takes studio photos if needed. When the item sells, he packs & mails. We work for perfection — but to error is human.
And when we make an error, things can go north or south.
EBayer purchases one frog gig – we mailed six
Inadvertently, we had mailed every gig in our toolbox. The Buyer calls after he opened the package to find the gig he ordered plus five more.
In good spirits, he wraps and returns the extra gigs. We paid the return postage and said, Thanks – you are an angel!
Really, had the Buyer not alerted us to this packing error and mailed back the extra five gigs, we could have spent months wondering, “What happened to all of our frog gigs?”
We sold a pitchfork online to Australia. The Buyer did not pay immediately, and I was beginning to wonder when I would receive payment. The following week, I opened the mailbox to find a hand-addressed envelope filled with bills and coins. The Buyer had mailed cash from Australia for his purchase. Lovely trust between Buyer and Seller – and the postal system. Continue reading Angelic Buyers When Sales Go Awry on eBay